Question 1

Can I visit (locate scout)?

Accepted Answer

It is possible. You can make a reservation from the reservation form. Maximum 30 minutes. 
If another customer makes a confirmed reservation at the time of the location scouting reservation, we may ask you to adjust the date and time. Please note

Question 2

Can I make a reservation by phone?

Accepted Answer

Basically only from the reservation form. If it is difficult to make a reservation from the reservation form for some reason, we can also accept reservations by phone (090-5468-0007). It will take about 5-10 minutes.

Question 3

What is the minimum usage time?

Accepted Answer

Available from 3 hours.

Question 4

Can I use it after 22:00?

Accepted Answer

We are available 24 hours a day. Additional charges apply from 22:00 to 7:00.

Question 5

How early can I enter the studio?

Accepted Answer

You can enter the room from 10 minutes before.

Question 6

I want to know the flow from reservation to the day

Accepted Answer

If the reservation is confirmed, you will be asked to pay the rental fee within a maximum of one week from that date. (Please note that the deadline will be shorter for the latest application.)
As soon as the payment is confirmed, the reservation will be confirmed and we will send you an email with instructions on how to use the studio on the day. On the day of the event, it will be completely self-service.

Question 7

About receiving packages

Accepted Answer

If you wish to receive your luggage before the reservation date, please send it in the morning of the day before the reservation date. (Sunday and monthly use is Friday)
Please let us know the arrival time, size and number of packages in advance.

Question 8

Cancellation

Accepted Answer

You can cancel your reservation free of charge up to 6 days before the reservation starts. A cancellation fee will be charged after the reservation is confirmed. 100% from 5 days before to the day of use

Question 9

Can I extend my stay?

Accepted Answer

We accept reservations in 30 minute increments unless there is a reservation later. Additional charges will apply. 
Please be sure to tell us about the extension over the phone.

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